Terms of Service

Sponsource offers affordable social media management services as detailed on our website (Sponsource). By signing up for our services, you confirm that you have read and understood our terms of service

1. Collaboration & Communication

1.1 - Service Delivery: Sponsource is committed to delivering high-quality services promptly. Each client is assigned an account manager for support and as a point of contact. A successful partnership depends on timely, honest, and detailed feedback. Approval of deliverables is final, with no further revisions allowed post-approval.

1.2 - Social Media Account Issues: We work with third-party social media platforms, so we cannot control issues like connection errors, disconnections, or password changes. We will do our best to resolve issues within our control. For issues beyond our control, please contact the respective platform's support.

1.3 - Scheduling & Posting: Sponsource cannot schedule and post approved content until at least one platform is connected to our Scheduling Platform. If you cannot successfully connect your social media channels, it does not warrant a refund, as we still create the content and posts for you. If connection issues cannot be resolved, you can download the posts and manually post them. Posting and scheduling are free, value-added services, so no pro-rated refunds will be provided for related issues. However, we will strive to resolve any technical problems.

1.4 - Support: Due to our low-cost, high-volume nature, support and communication are provided through our dashboard, live chat, or email - no calls.

1.5 - Client Delays After Signup: Our service delivery begins as soon as you sign up and complete the questionnaire. Failure to complete the onboarding questionnaire does not warrant a refund. Your payment(s) will convert into credits you can use in the future, and they will never expire. Billing dates will not be adjusted for delays caused by you. We will start creating the next batch of services as soon as the next charge is made, even if it is shortly after the first delivery was approved.

1.6 - Lack of Feedback or Approval: Once we send you the deliverables, we expect timely feedback or approval. If delays occur, causing time-sensitive posts to become outdated, we will not replace those posts with new ones. If we do not receive feedback or approvals by the time your next month's charge arrives, we will start creating the next month's content, ensuring continuous delivery. If more than 30 days pass without your approval, you can no longer request revisions for that batch. We fulfill our service as long as we create and deliver your posts.

1.7 - Respectful Communication: We value respectful interactions with our clients. Any rude, impolite, or disrespectful behavior will result in immediate account cancellation without warning. No refunds will be provided in such cases.

1.8 - Best Practice: Inform us immediately if you change your password. Monitor your accounts to ensure posts are published successfully. Provide clear direction and feedback, and communicate with us as you would with any in-house team member. Remaining silent after we deliver your posts, then requesting to cancel due to dissatisfaction, hinders our ability to make revisions based on your feedback. Open and consistent communication enables us to create content that meets your expectations.

2. Refund Policy

By signing up, you agree to our refund policy, acknowledging that all services are non-refundable. This is due to the non-returnable nature of personalized digital services and manual labor. We are a low-cost creative services subscription that can be canceled month-to-month.

While we aim for your satisfaction, this is not a "pay only if you like it" service. You pay us for creative deliverables based on your brief, feedback, and revisions. We do not guarantee satisfaction, marketing results, growth, or engagement, but we are happy to implement your revisions.

No Refunds: We do not offer refunds for any reason, as our team dedicates time and effort to creating and managing bespoke content for our clients.
Connectivity Issues: You pay us for the creation of social media content. Posting and scheduling are free, value-added services, so no refunds will be provided for related issues. However, we will strive to resolve any technical problems.
Results & Performance: Content is just one part of achieving business results. We don't guarantee results due to factors outside our control. You are paying us for creative deliverables based on your brief and feedback.

Read the full refund policy here: Refund Policy

3. sponsource Obligations

3.1 - Sponsource provides services according to our standard policies and procedures. We reserve the right to reject clients for any reason.

3.2 - Sponsource's rules, policies, and operating procedures may change at our discretion, including pricing and package inclusions.

4. Fees & Payment

4.1 - Fees for services are payable in full, in advance. A valid credit card must be on file for monthly payments. You authorize Sponsource to charge your credit card for the listed fees.

4.2 - Initial charges are paid in advance. Monthly management fees are due until the agreement is canceled or modified. Unpaid charges result in service suspension until full payment is received. All payments are non-refundable.

4.3 - Except in cases of Sponsource's material breach, refunds are not issued. Fees are for time and work performed, not contingent on marketing results or the ability to connect accounts for scheduling and posting. Credits, free days, or billing adjustments may be offered for mistakes on Sponsource's part.

4.4 - Cancellation can be done anytime inside the Client Portal by opening your order, clicking 'manage subscription,' and then 'cancel.' Prorated refunds are not issued for early cancellations.

4.5 - Services will continue even if the client does not respond to or approve content. Unapproved content will be automatically approved after one month. Clients are allowed one round of edits per month.

4.6 - Clients should review social media accounts regularly and spend 10 minutes monthly ensuring satisfaction with posts delivered. Sponsource is not responsible for missed posts or editing/removing content posted over one week ago.

4.7 - You give us permission to showcase your company logo and social media links. Notify us in writing if you prefer we not use your social media in our advertising efforts.

4.8 - Disputes: Clients agree to these terms and conditions when signing up. We will vigorously pursue any client who breaches the terms of service.

5. Warranty Disclaimers

5.1 - Refund Policy: No refunds are available. Due to factors such as third-party platforms, disconnections, onboarding, and the month-to-month subscription model, all sales are final. If we fail to deliver at least one post in a month, you agree to accept credit for that post's value. No performance, results, or quality guarantees are made by Sponsource.

5.2 - Sponsource disclaims all warranties related to this Agreement, the Services, or any materials or assistance provided, including but not limited to, warranties of merchantability, course of performance or dealing, trade practice, title, non-infringement, and fitness for a particular purpose.

6. Indemnity

6.1 - Client indemnifies Sponsource and its affiliates from losses, costs, damages, liabilities, and expenses arising from any breach of this Agreement or claims regarding the use of any intellectual property. Client assumes liability for any assets provided and used in posts.

7. Social Media Account Issues

7.1 - Client indemnifies Sponsource and its affiliates from losses, costs, damages, liabilities, and expenses arising from any issues with social media account suspensions, copyright issues, loss of access, deletion, or other third-party platform issues.

7.2 - Client indemnifies Sponsource and its affiliates from any issues with content posted to their social media accounts that result in copyright infringement claims. The client assumes responsibility for the content posted.

8. Limitation of Liability

8.1 - Sponsource is not liable for indirect, consequential, incidental, or special damages. Liability is limited to the amount paid for the previous one (1) month of services.

9. Miscellaneous

9.1 - This Agreement constitutes the entire understanding between the parties and can only be amended in writing. It is governed by the laws of England and Wales, and disputes will be resolved in the courts of England and Wales. Notice is deemed to have been given when sent via Royal Mail postal services. Invalid provisions will be severed with minimal impact on the remaining terms.

10. Confidentiality Agreement (NDA)

10.1 - By agreeing to these terms, you acknowledge that in the course of our service provision, you may share confidential information with us, including business operations, client details, and proprietary data. We commit to using this information solely for delivering our services to you and not for any other purpose.

We will take reasonable steps to ensure this information is kept secure and only shared with employees or subcontractors who need to know this information to provide our services and who are bound by similar confidentiality obligations. Any information shared must not be publicly known, and we will not use or disclose it except as needed for service delivery or as required by law. This confidentiality commitment lasts for the duration of our service provision and extends for two years after its conclusion. Breaches of this confidentiality may result in legal action to prevent further disclosure and to recover damages.

11. Credit Card Disputes

11.1 - Charges are presumed accurate unless disputed within 14 days. Disputes halt all credits, refunds, and account work. Negotiation is preferred over disputes. Even if you win a dispute due to your bank siding with you against our terms and conditions, we will send you an invoice for the disputed amount and any fees, with payment due upon receipt. If it isn’t paid, we will escalate the situation with legal action.